frequently asked questions
Order Process + Shipping Time:
Orders will be processed within the next 2-3 business days from the day the order is placed. As such your delivery date will be the processing time + shipping time of the shipping method you select. Orders placed on Thursday or Friday may not ship until Monday. If you need an order shipped in a certain timeframe, need to change your shipping method, or need to make any adjustments on your shipment please email us at email@example.com we will try our best to accommodate you. If an order has already shipped, we cannot make any adjustments.
Express/2 Day Shipping:
Orders will be processed within the next 2-3 business days from the day the order is placed. With an estimated delivery date of two days after the order ships.
When will my Pre-Sale items ship?
You will see the "Presale" in red above the product title on the product page. If an order contains a pre-sale item, we will hold the entire order until all items can be fulfilled. If you would like the non presale items in your order sooner, please reach out to firstname.lastname@example.org or livechat us to arrange a partial shipment. The first shipment will be sent with the shipping method that corresponds with the order and the second shipment will be sent via USPS First Class shipping. If you would like to pay for a faster or different shipping method for the pre-sale shipment, we can email an invoice to do so.
Do I have to pay for an exchange?
No, exchanges are always free unless final sale. We allow final sale exchanges for size only. The customer is responsible for the full shipping cost of a final sale item exchange
How do returns work?
Start a Return here.
All Returns must be brand new and unworn with the liner and tags still attached. All items are returnable within our 10 return window (starting from the day the package was delivered), unless it is marked Final Sale. All accessories must have all original packaging to qualify for a Return.
How do exchanges work?
Start an Exchange here.
All Exchanges must be brand new and unworn with the liner and tags still attached. All items are returnable within our 30 return window (starting from the day the package was delivered), unless it is marked Final Sale. All accessories must have all original packaging to qualify for an Exchange.
Once we receive the items you would like to exchange, we will send out your new items! You may also exchange online purchases in either store location.
How do I return if I am international?
We unfortunately do not provide return labels for International orders, you are responsible for mailing your items back to us.
How long do I have to return/exchange an item?
You have a 10 day window after delivery to return an item, and 30 days to exchange.
I am missing something from my order. What should I do?
Everything I want is sold out? Help me!
All of our swimwear is made in small batches to retain quality at the factory level and during our quality control and receiving process. We encourage customers to use the product stock filter to help find a style that works, or reach out to our team for help. If your heart is set on one style, then sign up for the Back in Stock Notification on the product page. After you select the size you want that is out of stock, you will see a button to sign up with your email. You will be emailed as soon as the product is back in stock!
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